Cancellation & Refund Policy

A non-refundable deposit of £50 is required to confirm all paid bookings (Children's Craft Parties, Sip & Paint / Adult Sessions, and Corporate Team Building sessions). We will send you a Stripe payment link to pay this deposit following your booking discussion.

Your booking is only confirmed once the deposit has been received and you have received a written confirmation from us. Until that point, your chosen date remains available to other clients.

If you need to cancel your booking, please notify us in writing as soon as possible (see Section 8). The following refund terms apply to any balance already paid, based on how much notice is given before the event date:

Notice periods are calculated from the date and time we receive your written cancellation request, not from when it was sent.

We are happy to accommodate one rescheduling request per booking at no additional charge, subject to the following conditions:

• The rescheduling request is received in writing at least 14 days before the original event date.
• A suitable alternative date is available within 6 months of the original booking date.
• Your existing £50 deposit will be transferred to the new date.

Rescheduling requests received with fewer than 14 days' notice will be treated as a cancellation, and the refund terms in Section 2 will apply. A second rescheduling request will require a new £50 deposit.

In the unlikely event that CharcuArt needs to cancel your booking — for example due to illness, an emergency, or circumstances beyond our control — we will contact you as soon as possible and offer:

• A full rescheduling of your event at no additional cost, or
• A full refund of all amounts paid, including the deposit.

Your outstanding balance — the total cost of your event minus the £50 deposit — is due no later than 7 days before your event date. We will send you a Stripe payment link for the exact balance amount once your final guest numbers are confirmed.

If the balance is not received by the due date, CharcuArt reserves the right to treat the booking as cancelled. In this case the deposit will be forfeited and no event will take place.

Add-on costs (charcuterie, cocktails, gazebo) will be included in your balance invoice once confirmed.

Add-ons may be cancelled or reduced subject to the following notice periods:

Increases to add-on quantities are welcome at any time subject to availability. Reductions are subject to the notice periods above.

Inclusive Creative Workshops are offered on a means-tested basis with no participation fee, so standard deposit and refund terms do not apply.

However, we ask that you notify us as soon as possible if you need to cancel or reduce your group size. Cancellations with fewer than 48 hours' notice may affect our ability to prioritise rescheduling for your group, as staffing and materials will already have been arranged.

All cancellation and rescheduling requests must be submitted in writing by email:

• Email: hello@charcuart.co.uk — please include your name, event date, and a brief description of your request

We will acknowledge your request within 2 business days and confirm the applicable outcome in writing.

Where a refund is due, it will be returned to the original payment method (via Stripe) within 5–10 business days of your cancellation being confirmed in writing by CharcuArt.

The time for a refund to appear in your account will depend on your card issuer or bank, but is typically 3–5 business days once processed by Stripe.

If you have any questions about this policy, please get in touch before proceeding with your booking: